You can only return a product if it is defective upon arrival. If you simply do not like the product or if you did not measure correctly, you will only be qualified for a merchandise credit and you will be required to pay for shipping the product back to Awninginabox in re-stockable condition. There will be a 40% restock fee applicable.
Sizes 6’ and Larger or Custom Awnings
Any awnings 10’ or larger or customized at Purchaser’s request are considered non-returnable for either refund or exchange.
Damage occasionally occurs during shipping. Scrapes dents and rips in the outer packaging that could indicate possible damage should be described to the carrier at the time of delivery. If damage to the product seems apparent, the shipment should be refused.
Fabric Dye-Lot and Lighting Variation
Fabric dyes may carry slightly from run to run. This is a normal and unavoidable. Different lighting types and lighting direction may cause the fabric you choose on the website to appear slightly different than the actual fabric does in full sunlight.
TO ACQUIRE A RETURN OR REPAIR AUTHORIZATION NUMBER YOU MUST GO THROUGH THE WARRANTY
PROCESS: E-mail Photos of damaged parts to: firstname.lastname@example.org
Authorized returns should be shipped to:
Returns Department: return@Awninginabox.ca Address 183 12th Street East Owen Sound, Ontario N4K-1V6